FAQ
Frequently asked questions
Straight answers about how First Class Fulfillment works.
What makes a good fit?+
Usually brands doing 200+ direct-to-consumer orders a month — especially if you're spending a significant amount of time shipping orders yourself, or your current 3PL isn't cutting it due to high fees or a lack of trust and communication.
Is there a monthly minimum or onboarding fee?+
No. First Class Fulfillment has no monthly minimum and no onboarding fee — so switching is lower risk for growing brands.
How fast is onboarding?+
Most brands are live in about 48 hours once we have channel access and inbound inventory plans.
Which platforms do you integrate with?+
Most of our clients are on Shopify — but through Warehance we connect with 100+ integrations, and we've never run into a platform we couldn't get working.
What is Warehance WMS?+
Warehance is our warehouse management system. It connects your sales channels, inventory, and shipping so orders flow cleanly from cart to doorstep.
Do you offer same-day shipping?+
Yes. Orders placed before 12pm local typically ship the same day from our active fulfillment sites.
How do you ensure accuracy?+
We use a double-scan process. If we make a mistake, we reship free.
How does billing work?+
We bill weekly with 7-day payment terms — clear invoices, predictable cash flow.
Where are your warehouses?+
Los Angeles is our warehouse and the default for most brands. For brands doing 10k+ DTC orders a month, we can also place inventory with partner-owned warehouses in Oklahoma City and New Jersey.
Can you help with Amazon FBA Prep/FBM and TikTok Shop?+
Yes — Amazon FBA Prep/FBM and TikTok Shop fulfillment are part of our service mix, alongside standard e-commerce orders.
How do I talk to the team?+
Use the contact form — share your monthly order volume and channels, and we'll hop on a quick chat to talk through options. No pressure.
Get started
Still have questions?
Send a note — we'll reply with clear next steps and hop on a chat if you want to talk through options.